Policies

DOG WALKING POLICIES
Updated 11/20/05

In order to provide the best service, for you, your pet and others, we have established the following policies.

SCHEDULING
Our dog walks are scheduled between the hours of 8am-4pm, Monday through Friday. All schedule requests, changes, questions, or comments are to be made through the Dallas Dog Walker's office, (214) 526-WOOF(9663) or by email at DallasDogWalkers@sbcglobal.net.

Sunday: Unless you are scheduled monthly, we schedule and confirm our dog walks by Sunday of the next business week. Please try and make your schedule requests/changes by 6pm Sunday of the business week. Regular scheduled clients & their dogs will remain in the same timeslot unless there is a change. There is no last minute charge if you call or email us by Sunday evening of that week.

Time of Dog Walks: We cannot commit to an exact time. We strive to accommodate your most ideal time however, we ask for a 2-hour window of time for each dog walk. Our dog walking schedule is created with the following factors in mind: potty training puppies, client work schedules, your home location & to save gas/time for our dog walkers.

LAST MINUTE REQUESTS
We try to be as accommodating as possible but we cannot guarantee availability if notice is not given. Our busiest time frame is 11-3pm and priority goes to those who have scheduled first. Last minute calls require extra gas, travel time, and we may not have your key on-hand. Because of the scheduling burden that these last-minute requests are causing, we will be charging an additional fee of $5.00 if 24 hour notice is not given.

PAYMENT
Payment for dog walking service(s) can be made daily, weekly or monthly. Services are to be paid in full by the first day service of the billing cycle that you choose. We accept all major credit cards, check or cash. Please set up an account with paypal at www.paypal.com if you are interested in using a credit card. This is a secure site. There is a $30 handling charge for checks returned for any reason. Rates are subject to change WITH NOTICE to current clients.

Payments can be received in (3) ways.
1) Leave a check on the kitchen counter (or other designated spot) by the first visit.

2) Mail to:
Dallas Dog Walkers
Doggone Happy Inc.
3523 McKinney Ave. Ste. 439
Dallas, TX
75204

*There is a $30 handling charge for checks returned for any reason.

Credit Cards
Pay me securely with your Visa, MasterCard, Discover, or American Express card through PayPal!
VisaMasterCardDiscoverAmerican Express

This is a secure site.
First time users will need to set up an account. It only takes a few minutes.

OUR BACKUP SYSTEM
We make an attempt to cross-train a backup staff member for emergencies and/or staff vacation coverage. You will be notified if we use another staff member.

SOCIALIZING DOGS/GROUP DOG WALKS
Primarily, we are a dog walking service. A lot of pet services will not allow your dogs to socialize with others due to liability. With permission, we may socialize your dog(s) as opportunities arise. It is NOT a guarantee of our service that we socialize your dog(s). If requested, we may do so when it's convenient, with extreme caution and staff are asked to use their best judgement. If your dog has a bite history, we cannot allow them to socialize due to liability.

MAJOR HOLIDAYS
Dallas Dog Walkers DOES NOT provide daily dog walks on designated holidays that fall on a weekday which include: EASTER, MEMORIAL DAY, THANKSGIVING DAY, CHRISTMAS DAY AND NEW YEARS DAY. If you need coverage on those, please check for holiday availability. Holiday fees apply.

CANCELLATIONS
A minimum of 12 hours notice is required on any changes or cancellations of scheduled walks. No credit will be given for any walks cancelled with less than 24 hours notice. All remaining paid services will be credited and can be used for future services.

SUPPLIES PROVIDED BY CLIENT
A leash and baggies to dispose of solid waste are to be supplied by the client. Our service continues rain or shine. We ask that clients provide a towel for rain or muddy paws. Any necessary cleaners for accidents are to be supplied by the client, such as disinfectant spray, paper towels, cleaners, carpet cleaner in case of an accident.

HAZARDOUS WEATHER/CONDITIONS
If you have canceled your trip or work day (and you are home) because your specific area is experiencing hazardous conditions, please let us know immediately to prevent unnecessary travel. There is NO cancellation fee for acts fo nature and you will receive a credit for service. Hazardous weather extends our travel time & we will then prioritize travel to the dogs who do not have the option to get outside for elimination.

Electrical Storms: Dog Walks may need to be shortened for safety reasons. We will use our best judgement. Their walk time will be substituted with play time inside.

Road Conditions: In a rare situation, that that roads are insurpassable, we recommend that you establish an emergency plan with a neighbor. Travel by Dallas Dog Walker staff will be made as soon as the roads open.

MISCELLANEOUS
PLEASE notify Dallas Dog Walkers if there will be anyone else having access to your home while we are providing service. The most well-intentioned people can sometimes leave unlocked doors, open gates, and sometimes lock us out.

NAME TAGS, SHOTS & FLEA TREATMENTS
Please make sure your dog's name tags, shots and flea treatments are up to date. Collars should fitted properly and not easily slip off their necks.

KEY COPIES
We must have 2 working keys at the time of the consultation or give the dog walker $2 to make a copy for the office.

TIPS
100% of any gratuity goes to your dog walker. Please leave any tips in your dog walker's

Dallas Dog Walkers
3523 McKinney Ave. Ste.439
Dallas, TX
75204

Dallas Dog Walkers is a service of Doggone Happy Inc.

Copyright 2005 Doggone Happy Inc. All rights reserved.
Doggone Happy is a service mark of Doggone Happy Professional Pet Care.